This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Oculus Rift S Sensor issue
Go to solution
Louiskio
Honored Guest
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-26-202304:41 AM
My Oculus Rift S is not working because of the Sensors is displaying the Oculus Software.
And there is an "blackscreen" with the Loading Symbol.
This is my Hardware:
CPU: AMD Ryzen 3600
GPU: RX6800XT
RAM: 32GB 3200mhz
(Every picture is in the German language)
Solved!Go to Solution.
Labels:
- Labels:
- Oculus Rift S
- blackscreen
- Oculus Rift S
- Pc compatibility
- pcvr
- sensor
0Kudos
- All forum topics
- Previous Topic
- Next Topic
1 ACCEPTED SOLUTION
Accepted Solutions
Go to solution
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-27-202310:32 AM
Hey there! We know how much you were looking forward to getting connected, and having a black screen is not ideal. We appreciate you posting your issue, and we'll be happy to help you! If you haven't already, could you please try the following steps:
- Restart your Oculus Service:
- Open the Oculus app on your computer.
- Click Settings on the left side of the app.
- Click Beta at the top of the settings options.
- Click Restart Oculus.
- Repair your PC app:
- Go to www.oculus.com/setup scroll down to Oculus Rift S and click Download software.
- Select Repair.
- Allow the repair process to run, download and install.
- Launch the Oculus PC app.
- If Windows asks you if you’re sure you want to open this file, click Yes.
- If Windows Defender prompts Windows protected your PC, click More info and then click Run anyway.
- If your antivirus software restricts the file from opening, temporarily disable your AV and continue.
- Please remember to re-enable your antivirus software once you've completed the repair.
- Check to make sure your Drivers are up-to-date, or if any updates need to be made.
If the steps above don't do the trick, could you please let us know a little bit more about when this issue started happening for you or any additional steps you have tried?
We look forward to your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
View solution in original post
0Kudos
8 REPLIES 8
Go to solution
MetaQuestSupport
Community Manager
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-27-202310:32 AM
Hey there! We know how much you were looking forward to getting connected, and having a black screen is not ideal. We appreciate you posting your issue, and we'll be happy to help you! If you haven't already, could you please try the following steps:
- Restart your Oculus Service:
- Open the Oculus app on your computer.
- Click Settings on the left side of the app.
- Click Beta at the top of the settings options.
- Click Restart Oculus.
- Repair your PC app:
- Go to www.oculus.com/setup scroll down to Oculus Rift S and click Download software.
- Select Repair.
- Allow the repair process to run, download and install.
- Launch the Oculus PC app.
- If Windows asks you if you’re sure you want to open this file, click Yes.
- If Windows Defender prompts Windows protected your PC, click More info and then click Run anyway.
- If your antivirus software restricts the file from opening, temporarily disable your AV and continue.
- Please remember to re-enable your antivirus software once you've completed the repair.
- Check to make sure your Drivers are up-to-date, or if any updates need to be made.
If the steps above don't do the trick, could you please let us know a little bit more about when this issue started happening for you or any additional steps you have tried?
We look forward to your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
0Kudos
Go to solution
MetaQuestSupport
Community Manager
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-03-202311:31 AM
Hey there, @Louiskio! We just wanted to see if the troubleshooting we provided was able to assist you. Please let us know, and we'll be happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
0Kudos
Go to solution
Louiskio
Honored Guest
In response to MetaQuestSupport
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-04-202312:42 PM
The problem is fixed, thanks for the support!
0Kudos
Go to solution
MetaQuestSupport
Community Manager
In response to Louiskio
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-04-202304:10 PM
Hey there, @Louiskio! That's great to hear! We're happy to know that your issue was resolved. If you ever need assistance from us again, please feel free to reach out to us, and we'll be more than happy to assist you. Have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
0Kudos
Go to solution
JaguarLee
Honored Guest
In response to MetaQuestSupport
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-14-202303:46 PM
I did all these steps listed and my oculus still has the three dots
0Kudos
Go to solution
MetaQuestSupport
Community Manager
In response to JaguarLee
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-15-202311:10 AM
Hi there, @JaguarLee! We love to see our customers doing all they can on their end to troubleshoot any issue they have with any available resources and information they find on our Community Forums. We are sad to hear that after attempting the provided troubleshooting steps in this thread, you are still not able to enjoy PCVR gaming. Don't worry; we are here to continue providing you with any help that is available. Please attempt the steps below to manually repair your Oculus Desktop app. This differs from the previous repair steps you attempted, as it ensures that any files that may have been left from the previous repair attempt are completely removed.
Follow these steps to manually repair your Oculus Desktop App:
- Disconnect the Rift/Link cable from the computer
- Disconnect your computer from the internet
- Backup any necessary content. You can find steps on how to do so by clicking here.
- Reboot into Safe Mode. You can find steps on how to do so by clicking here.
- Uninstall the Oculus PC app using the Control Panel. You can find steps on how to do so by clicking here.
- Delete all Oculus folders from the following folder:C:\Program Files
- Remove any Oculus folders from the following locations:
- C:\Users\YourUserProfile\AppData
- C:\Users\YourUserProfile\AppData\Local
- C:\Users\YourUserProfile\AppData\LocalLow
- C:\Users\YourUserProfile\AppData\Roaming
- C:\OculusSetup-DownloadCache
- Restart your computer in normal mode
- Reconnect your computer to the internet
- Install the Oculus PC app again using the setup tool from our website here
- Reconnect the Rift/Link cable and re-test the headset
Please let us know if you have any questions or concerns. If these steps do not help, then please send us a PM so we can continue providing you additional support through our specialist team. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
0Kudos
Go to solution
MetaQuestSupport
Community Manager
In response to JaguarLee
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-16-202311:14 AM
Hi @JaguarLee. We wanted to follow up with you to see if the steps to manually repair the Oculus Desktop app helped. Let us know; we are here to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
0Kudos
Go to solution
Schmidtchenschleicher
Honored Guest
In response to MetaQuestSupport
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-03-202409:09 AM
Tried all of these tipps multiple times. Still blackscreen.
0Kudos
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset
Related Content
- Over half the display on the Quest 2 is delayed with your head movement in PCVR. in Get Help
- Quest link set on 120hz but acting more like 60-70... in Get Help
- Cadence sensor issue with Quest 2 in Get Help
- My touch controllers doesn't vibrate/haptics feedback anymore just on beat saber and that annoys me in Get Help
- Crackling Audio with Wired Link and Q3 suddenly in Get Help
'); $(this).append(divContainer); $(divContainer).fadeIn(); var userId = $(this).attr('href').replace(/.*\/user-id\//gi,''); var windowWidth = $(window).width(); var left = $(this).offset().left; var cardWidth = divContainer.outerWidth(); if ((left + cardWidth) > (windowWidth - 25)) { var adjustment = (left + cardWidth) - (windowWidth + 25) + 50; divContainer.css('left', (-1 * adjustment) + 'px'); } $.ajax({ url: '/plugins/custom/facebook/fboculus/theme-lib.profile-card?tid=-1368467768186038980', type: 'post', dataType: 'html', data: {"userId": userId}, beforeSend: function() {}, success: function(data) { $('.info-container', divContainer).append(data); }, error: function() { $('.info-container', divContainer).append('
'); }, complete: function() { $('.spinner', divContainer).remove(); } }); }); $('body').on('click', '.user-profile-card', function(evt) { if (!$(evt.target).hasClass('profile-link')) { evt.preventDefault(); } evt.stopPropagation(); }); }); })(LITHIUM.jQuery);LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:lightboxRenderComponent","parameters":{"componentParams":"{\n \"surveyType\" : {\n \"value\" : \"communityexperience\",\n \"class\" : \"java.lang.String\"\n },\n \"surveyId\" : {\n \"value\" : \"3\",\n \"class\" : \"java.lang.Integer\"\n },\n \"triggerSelector\" : {\n \"value\" : \"#valueSurveyLauncher\",\n \"class\" : \"lithium.util.css.CssSelector\"\n }\n}","componentId":"valuesurveys.widget.survey-prompt-dialog"},"trackableEvent":false},"tokenId":"ajax","elementSelector":"#valueSurveyLauncher","action":"lightboxRenderComponent","feedbackSelector":false,"url":"https://communityforums.atmeta.com/t5/forums/v5/forumtopicpage.liabase.basebody.valuesurveylauncher.valuesurveylauncher:lightboxrendercomponent?t:ac=board-id/Support/thread-id/223458","ajaxErrorEventName":"LITHIUM:ajaxError","token":"ek-FBe5Bh-mVWMnHO_NgoNfWf6Z8vnuSPNcUztQRcAY."});LITHIUM.Dialog.options['-1443636609'] = {"contentContext":"valuesurveys.widget.survey-prompt-dialog","dialogOptions":{"minHeight":399,"draggable":false,"maxHeight":800,"resizable":false,"autoOpen":false,"width":610,"minWidth":610,"dialogClass":"lia-content lia-panel-dialog lia-panel-dialog-modal-simple lia-panel-dialog-modal-valuesurvey","position":["center","center"],"modal":true,"maxWidth":610,"ariaLabel":"Feedback for community"},"contentType":"ajax"};LITHIUM.Dialog({ "closeImageIconURL" : "https://communityforums.atmeta.com/skins/images/1944AC1FF4827B249D0E2F6D28AEABC0/theme_hermes/images/button_dialog_close.svg", "activecastFullscreen" : false, "dialogTitleHeadingLevel" : "2", "dropdownMenuSelector" : ".lia-menu-navigation-wrapper", "accessibility" : true, "triggerSelector" : ".lia-panel-dialog-trigger-event-click", "ajaxEvent" : "LITHIUM:lightboxRenderComponent", "focusOnDialogTriggerWhenClosed" : false, "closeEvent" : "LITHIUM:lightboxCloseEvent", "defaultAriaLabel" : "", "dropdownMenuOpenerSelector" : ".lia-js-menu-opener", "buttonDialogCloseAlt" : "Close", "dialogContentCssClass" : "lia-panel-dialog-content", "triggerEvent" : "click", "dialogKey" : "dialogKey"});LITHIUM.ValueSurveyLauncher({"detectPopUpCSS":".lia-dialog-open","dialogLinkSelector":"#valueSurveyLauncher","launchDelay":184197});LITHIUM.PartialRenderProxy({"limuirsComponentRenderedEvent":"LITHIUM:limuirsComponentRendered","relayEvent":"LITHIUM:partialRenderProxyRelay","listenerEvent":"LITHIUM:partialRenderProxy"});LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:partialRenderProxyRelay","parameters":{"javascript.ignore_combine_and_minify":"true"}},"tokenId":"ajax","elementSelector":document,"action":"partialRenderProxyRelay","feedbackSelector":false,"url":"https://communityforums.atmeta.com/t5/forums/v5/forumtopicpage.liabase.basebody.partialrenderproxy:partialrenderproxyrelay?t:ac=board-id/Support/thread-id/223458","ajaxErrorEventName":"LITHIUM:ajaxError","token":"qhcDjyaFf_NIyle47tKR1rxQHNt8usFdWazFhgGRYn8."});LITHIUM.Auth.API_URL = "/t5/util/authcheckpage";LITHIUM.Auth.LOGIN_URL_TMPL = "/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2FREPLACE_TEXT";LITHIUM.Auth.KEEP_ALIVE_URL = "/t5/status/blankpage?keepalive";LITHIUM.Auth.KEEP_ALIVE_TIME = 300000;LITHIUM.Auth.CHECK_SESSION_TOKEN = 'NEaKC6CAvfmB0Wt6bJ33u1mni6xUrFanF75-5w7Z_L4.';LITHIUM.AjaxSupport.useTickets = false;LITHIUM.Cache.CustomEvent.set([{"elementId":"link_12","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":89,"selectedLabel":"oculus rift s","title":"Oculus Rift S"}}]);LITHIUM.Loader.runJsAttached();});// -->
